Mistakes happen with all things internet. When it happens to us, it gets quickly frustrating that simple errors can't be corrected quickly and easily. That is perhaps the peril of a large company without direct customer service. Sites like Amazon provide great purchase experiences, but at what cost to customer service?
We’ve all gotten wrong-number calls and texts; some of us have even been on the receiving end of repeated wrong-number calls looking for the same person. But Consumerist reader Ed wants to know why his phone number is listed — twice — as a babysitter on Care.com, even though he’s (A) not a babysitter, and (B) never had an account with the site.Unfortunately, Care.com has no good answers for Ed.
It all started in mid-June, when Ed began receiving unsolicited text messages from people…